Community Management is a very broad term, and it involves a combination of guidance and moderation, engagement, content creation, listening and reporting, and finally analysis and strategic input. Exactly what combination of these skills is needed for your project, and whether the community manager would work solo or as part of a team, varies from project to project.
Our team will work with you to define what you need to do in order to nurture or grow your community, and increase customer engagement and retention. We will audit your current community to ensure effective and efficient moderation, community management and social media strategies, and will provide feedback on the entire user experience.
Ongoing Community Management
We’ll take on the duties associated with community management, encouraging positive participation in the community and social networks, and keeping you up-to-date on how you are doing in the context of the industry. This includes providing ongoing feedback on ways to improve the community, daily engagement with your members, and editorial work.
As part of our community management service, or separately, we offer:
- Content strategy and creation
- Social network management
- Social Media monitoring